Shipping policy

Processing time

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after you receive your order confirmation email. We email you again with tracking when your order ships. Processing time does not include transit time.

US shipping

Choose your shipping speed at checkout:

• Economy: usually 5 to 8 business days in transit
• Express: usually 1 to 2 business days in transit

Speed Strap kits ship from $6.50 with Economy or $12.50 with Express. Your exact shipping rate always shows at checkout before you pay. Alaska and Hawaii rates also show at checkout.

Delivery times and delays

Carriers do not guarantee delivery times. Once your package leaves us, Snow White Technologies has no control over it and cannot refund shipping if a carrier delivers late. Orders placed in December can take longer because of holiday volume. Winter deliveries to mountain communities can also be delayed by snowstorms and road closures, which are outside our control.

Lost, damaged or stolen packages

Snow White Technologies is not responsible for lost, damaged or stolen packages. Claims must be made by the customer with the shipping carrier.

Tracking your order

When your order ships, you get an email with a tracking number. Please allow 48 hours for tracking to update. If you did not get the email, check your spam or junk folder. If your order has not arrived within 7 days of your shipping confirmation, email swt@snowwhitetech.com with your name and order number and we will look into it.

P.O. boxes

Shipping to a P.O. box? Email swt@snowwhitetech.com before you order and we will confirm the best way to get it to you.

International shipping

We ship internationally by quote. Email swt@snowwhitetech.com with your address and the items you want, and we will reply with shipping rates and estimated delivery times. Most international deliveries take 14 or more business days.

International orders may be subject to import duties and taxes (including VAT), which are charged when the shipment reaches your country. These charges are the customer's responsibility.

Questions

Email swt@snowwhitetech.com and we will help.